Shamrock Trains - Suppliers of the finest modern era, ready to run 0 gauge tinplate-style and die-cast model railways

Office: (UK) 0044 (0) 1929 421673
Mobile: (UK) 0044 (0) 7793 046206

Shamrock Trains
72A High Street
Langton Matravers
Swanage
Dorset
BH19 3HB

Shamrock Trains is a provider of Gauge O ready to run toy trains, model railway and similar associated products. We provide a high quality, professional and personalised service to our customers. We are a highly knowledgeable operation providing specialist advice to customers around the world; we believe we are one of the few model railway retailers to operate in this way. Honesty, integrity, providing value for money and the highest level of customer care are the principles of our business.

We maintain a strict privacy policy over customer records. We only collect customer information when the person provides details by telephone or email or as the result of personal contact at the many specialist events we attend as a business. We do not use mailing lists of any source. Collected customer details are only ever used to supply goods to customers and will never be disclosed to any third party. Computer records are backed up and housed on to a secure site. We do not maintain customer financial details as all credit or debit card numbers and details are immediately destroyed once a transaction has been made. Shamrock Trains uses the PayPal merchanting system for credit and debit card transactions. This allows customers with an email address to securely, conveniently and cost-effectively send and receive payments online and to notify us of any incorrect information.

Wherever possible our policy is to supply products directly from our warehouse. Occasionally a selected line may not be immediately available and new supplies have to be obtained from the manufacturer. As our suppliers are based all around the world there may be slight delays, from time to time, in obtaining new stock. In terms of new products coming on to the market our policy is to inform customers immediately when stock has arrived either through personal communication or through the Shamrock trains web site. Shamrock Trains provides a menu of delivery options through Royal Mail and Parcel Force.
As many of our items are high value it is normally our policy to deliver next day to an address specified by the customer via a courier that provides a tracked system and always with adequate insurance cover. It is the customers’ right to select a less expensive delivery option that is right for them. It is our normal policy to contact a customer either by phone or email to ensure that the package has arrived safely, in good working order and not damaged. A customer can also choose to collect if they decide at the many specialist events we attend.

Locomotives we supply are test run and coaches and rolling stock are checked to ensure that they operate perfectly. In the event of damage in transit we will endeavour to remedy immediately either through repair or replacing with new stock. Customers’ statutory rights are not affected. We respect customers’ rights to occasionally cancel an order they may have placed. It is our normal policy not to take deposits for orders especially with new product lines. However a manufacturer from time to time may stipulate prior payment where an order is placed through Shamrock Trains for a bespoke or customised item or for a limited edition. In such circumstances refunds will not be payable for cancellation once an order has been placed. However, every effort will be made to find an alternative customer and if this proves successful a refund will then be made.

Many of our products are limited editions and achieve an immediate rarity value. Our policy is to reflect manufacturer’s recommended retail prices at all times. We do not sell or dump unsold manufacturer stock. Most of our product lines sell out and our policy is not to undermine the market for die cast and tinplate model railways. Previously owned products sold by Shamrock Trains through this web site will be competitively priced and will reflect demand for a selected product at any given time. Our policy is not to create a rip-off culture – we wish customers to return to us time after time.